Thursday, January 21, 2010

This campaign is as big as Martha Coakley in a diner

From: a wallis
To: Zach Olsen
Subject: Battery Compatibility Issue and Possible Exchange/Refund Resolution

Hi there. I spoke with Jordan today about a problem with a battery I purchased from Batteryfly.com.

I ordered a replacement battery for my Creative Zen Vision M MP3 player from your website. The description for the battery I ordered said that it was compatible with that particular player. However, upon receipt of the battery, it is plain to see that it will not fit into the player.

I have enclosed several pictures for your convenience.

Picture 1 - this shows that I indeed to have a Creative Zen Vision M 30gb MP3 player.

Picture 2 - this shows that the battery description on your website states that the battery is indeed compatible with the Creative Zen Vision M 30gb player.

Picture 3 - this shows that the battery i received is a completely different size than the battery that is currently in the player.

Picture 4 - this shows that even if i tried to connect the battery I received, it is too long to fit into the player.

The website I am using for instructions on how to disassemble and install a new battery for the Creative Zen Vision M player state that the battery specifications are as follows:
Battery: The battery inside the Vision:M is made by SKC (LPCS285385) and is rated at 1250mAH at 3.7v and is 2.8 x 53 x 85 mm; taking up 25g of the ZVM’s total weight.

I did not start to take apart my player until I received the battery from you. Erego, I did not discover the size difference between the batteries until it was too late. Since your website states that the battery I ordered was compatible with the player I didn't think it necessary to compare the size measurements. I wish I had.

I really am at a loss as to what to do. The battery i ordered will not work in my player. Since the battery that you sell which is supposed to be compatible with my player obviously isn't, I am unsure as to how or if you can provide a battery that actually will fit into the player. I would prefer a replacement battery. However, if you can not provide a battery that is the correct size, I suppose I will have to take a refund.

Thank you for your time and hopefully help.




From: Zach Olsen
To: a wallis
Subject: RE: Battery Compatibility Issue and Possible Exchange/Refund Resolution

Sorry we did not receive any pictures with your email. I check the size of our batteries here in stock and here is the dimensions

85.8mm x 50.5mm x 3.4mm

Which correlate almost exactly with the dimensions that you mentioned. Perhaps the battery that you were sent is the wrong one. It should say 01070770002 on the top right of the label. If it does not, then maybe sent you the wrong battery. Please resend me the pictures so I can see which battery that you received and how it is different. If not then we can have you return the battery to us and we can check the size of it compared to what we have instock to see if it was manufactured incorrectly.

Thanks

Zach

From: a wallis
To: Zach Olsen
Subject: RE: Battery Compatibility Issue and Possible Exchange/Refund Resolution

I'm sorry you did not receive the pictures the first time. I've included them, hopefully, in this email. The measurements for the battery currently in the player are about 53X72mm. I did buy the player refurbished, but I don't think they could/would have put a completely different type battery in the player. There is no way that the size battery you sent would ever fit into the player I have, new or used. I really am at a loss.

From: Zach Olsen
Subject: RE: Battery Compatibility Issue and Possible Exchange/Refund Resolution
To: a wallis

ok, thanks for the pictures, that is the correct battery for your unit, but I am confused because the picture you sent of the battery was next to the hard disk, do you have a picture of your original battery next to the original battery. This battery would probably fit right on top of or below the hard disk.

Here is a video of how the hard disk and battery are in relation to each other. The battery should fit on the opposite chamber that your trying to fit it into.

http://www.wonderhowto.com/how-to/video/how-to-replace-the-battery-in-a-creative-zen-vision-m-292888/

It should fit just perfectly into that one side without the hard disk. Perhaps you have not removed the battery yet from that side. I don't know it is hard to tell from the pictures.

Thanks

Zach

From: a wallis
To: Zach Olsen
Subject: RE: Battery Compatibility Issue and Possible Exchange/Refund Resolution

OK. I guess I can chalk this up on the list of really embarrassing things I've done. As I'm sure you've already guessed, I thought the hard drive was the battery. yeah...... I failed to notice the battery taped to the back side of the player. In my defense it blended really well with the silver backing. That's my story anyway. It doesn't in any way lessen how stupid I feel right now. I don't think I can say anything more. Please continue making fun of me in your mind. I know I am. Thank you for your help.

From: Zach Olsen
Subject: RE: Battery Compatibility Issue and Possible Exchange/Refund Resolution
To: a wallis

OK, great, I am just glad that we figured it out together without shipping something back and forth. Thanks for letting me know. It helps us know better how to help our other customers in the future too. Have a great day!

Thanks

Zach

................................

I have nothing more to say about that. In other news, I think my butt is falling.

2 comments:

  1. My butt and I are glad you still love us despite our stupidity.

    ReplyDelete